Call Center Consumer Right to Know Act of 2006

H.R. 4932, the Call Center Consumer Right to Know Act of 2006, would require customer service representatives to disclose their physical location at the beginning of every telephone call with a consumer in the United States. Under this proposal, any U.S. corporation or subsidiary using a call center would be mandated to have employees state the city and state or country from which they are calling or receiving a call.

For citizens, this means you would be immediately informed whether a representative is located domestically or in a foreign country before proceeding with a service request or transaction. To ensure compliance, companies would be required to certify their adherence to these rules annually with the Federal Trade Commission (FTC), which would have the authority to issue civil penalties against businesses that fail to provide this location disclosure.