Trust in Public Service Act

The Trust in Public Service Act (S. 1934) aims to improve how federal agencies interact with the public by making "customer experience" a primary measure of government performance. If passed, the bill would require agencies to modernize their services using "human-centered design," which focuses on making government websites, forms, and processes easier for everyday people to navigate.

For citizens, this means more streamlined interactions with federal offices, such as faster processing times and simplified methods for providing feedback on government services. The bill also establishes a new Office of Customer Experience within the Office of Management and Budget to oversee these improvements and ensures that public data is used to identify and fix common frustrations in government bureaucracy.