Stuck On Hold Act
Last action on Dec 11, 2025Referred to the House Committee on Education and Workforce.
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Summary
Stuck On Hold Act
This bill requires the Department of Veterans Affairs and the Social Security Administration to implement automated systems for their customer phone lines that inform callers of the expected wait time and that offer callbacks for wait times of more than 15 minutes. The agencies must also issue guidance to reduce the average wait time to no more than 15 minutes.
Lifecycle of the Bill
Introduced in House
Dec 11, 2025
Introduced in House
Dec 11, 2025
Referred to the House Committee on Education and Workforce.
Dec 11, 2025
